Repairs procedure

Currently, the school acts as the insurer and all repairs are subject to a mandatory prepayment of the Repair fee at the prevailing rate (see below).

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The current repair fees (in place from 1^st September 2024) are:

 

£75 for standard repairs

£150 for a lost or stolen iPad

£150 for a water damaged iPad

 

Please can you also amend steps 3 and 4 of the repairs procedure to:

 

3. Make payment of the appropriate repair fee (see top of page). This can be done by emailing hgsipads@hgs.rklt.co.uk to advise that your child’s iPad is damaged. The
     payment option will then be placed on your child’s Arbor Account.

NOTE:  iPads must be handed in with their school-issued case in order to be covered for repair. Replacement cases are not provided free of charge and iPads cannot be returned to students without a full and complete case on it (ie, the front cover and back must be intact). Please advise at the time of writing if your child needs a replacement case (at £25) so this can be added onto Arbor for payment.                    

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School iPad Repairs procedure – 4 Simple Steps to follow:

1. Check our Repair T&Cs page to check that your repair is covered
2. Complete an iPad Repair Form with as much detail as possible including witnesses (especially in the case of other student damage where we will need to corroborate your version of events or the repair and charge will be allocated to you)
3. Make payment of the appropriate Repair Charge via the online payment system (the option is at the very bottom of the online payment's main page)
   • NOTE: Replacement cases are not provided free of charge. If the iPad case is damaged please make an additional payment on the online payment system at the prevailing rate under Replacement Case as iPad will not be returned without a case to protect it
4. Take your iPad to Student Services, Main Reception. They will check the explanation of how the damage occurred against the damage of the iPad to be handed in. In the case of other student damage, the Year Manager will interview all parties and report back to the iPad Administrator for a final decision. To prevent any delay please pay the repair fee and if this is allocated to another student it will be refunded back to you.

We have a small supply of Day Loans that can be used whilst an iPad is in for repair. These will need to be collected and returned each day until the iPad is returned.  Priority will be given to those students who are taking exams.

Whilst students are without their iPad they can complete Homework via Showbie.com or a home PC, laptop or iPad. They can also access the full suite of Microsoft packages through Microsoft365.

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Repair Warranty

Student Services photograph all iPads before sending them for repair. They are inspected on return from the repairers to ensure a satisfactory repair has been carried out, before returning it to the student. It is therefore rare that a faulty repair is carried out.

However, we ask Parents/carers to visually check the iPad on the day of return but ask you not remove the iPad from its case as this may invalidate any claim under the Repair Warranty.
If you have any concerns about your repair please inform the iPad Administrator as soon as possible via hgsipads@hgs.rklt.co.uk and ask your child to take their iPad to Network Services the following school day. If the repair is notified to us within a reasonable period of time (usually no more than a few days or up to 10 days post-repair) we may be able to attempt a repair under warranty. In these cases we ask for another Repair Form and repair charge to be paid. This will be refunded back to you if the Repairers carry out the repair FOC.

In the case of dispute the iPad Administrator, under guidance from the IT Services team, will check all photographs and repair history and make a decision. This decision is final unless compelling evidence can be provided to the contrary.

Unfortunately, if you delay reporting a problem with your repair and the school are charged, it will be treated as a separate incident of damage and we will have to pass this on by way of a repair charge and an allocation against their repair allowance.

Please assist the team by raising any issues, however small, with either the IT Services team or the iPad Administrator as soon as possible.