Repairs procedure

Currently, the school acts as the insurer and all repairs are subject to a mandatory prepayment of the Repair fee at the prevailing rate (see below).

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New Repair Fees from 1st September 2024:

 

Our iPad repair fees have remained the same for many years. Since that time costs have increased to a level where the school is no longer able to absorb the extra costs over and above the repair fees charged,  and these will rise on the 1^st of September 2024 (see below):

 

·         £75 for standard repairs

·         Lost or Stolen iPad: £150

·         Water-Damaged iPad: £150

Payment at the old rates will remain available on SCOPay.com until 12 Noon on Friday 19^th of July 2024.  After that time, this option will be de-activated and will then move to ArborPay from the 1^st of September onwards  Can we take this opportunity to remind parents/carers that iPads are not allowed to be repaired anywhere other than through the school’s repair service, which does not run in the school holidays. We therefore encourage any damaged iPads to be handed in for repair before we close for the summer.

 

NOTE:  Only those iPads sent off for repair by the 8^th of July 2024 are guaranteed to be ready to issue back to students before the school closes for the Summer holidays. iPads submitted after this date are likely to be returned to students at the start of the September term

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School iPad Repairs procedure – 4 Simple Steps to follow:

1. Check our Repair T&Cs page to check that your repair is covered
2. Complete an iPad Repair Form with as much detail as possible including witnesses (especially in the case of other student damage where we will need to corroborate your version of events or the repair and charge will be allocated to you)
3. Make payment of the appropriate Repair Charge via the online payment system (the option is at the very bottom of the online payment's main page)
   • NOTE: Replacement cases are not provided free of charge. If the iPad case is damaged please make an additional payment on the online payment system at the prevailing rate under Replacement Case as iPad will not be returned without a case to protect it
4. Take your iPad to Student Services, Main Reception. They will check the explanation of how the damage occurred against the damage of the iPad to be handed in. In the case of other student damage, the Year Manager will interview all parties and report back to the iPad Administrator for a final decision. To prevent any delay please pay the repair fee and if this is allocated to another student it will be refunded back to you.

We have a small supply of Day Loans that can be used whilst an iPad is in for repair. These will need to be collected and returned each day until the iPad is returned.  Priority will be given to those students who are taking exams.

Whilst students are without their iPad they can complete Homework via Showbie.com or Homework4 via a home PC, laptop or iPad. They can also access the full suite of Microsoft packages through Microsoft365.

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Repair Warranty

Student Services photograph all iPads before sending them for repair. They are inspected on return from the repairers to ensure a satisfactory repair has been carried out, before returning it to the student. It is therefore rare that a faulty repair is carried out.

However, we ask Parents/carers to visually check the iPad on the day of return but ask you not remove the iPad from its case as this may invalidate any claim under the Repair Warranty.
If you have any concerns about your repair please inform the iPad Administrator as soon as possible via hgsipads@hgs.rklt.co.uk and ask your child to take their iPad to Network Services the following school day. If the repair is notified to us within a reasonable period of time (usually no more than a few days or up to 10 days post-repair) we may be able to attempt a repair under warranty. In these cases we ask for another Repair Form and repair charge to be paid. This will be refunded back to you if the Repairers carry out the repair FOC.

In the case of dispute the iPad Administrator, under guidance from the IT Services team, will check all photographs and repair history and make a decision. This decision is final unless compelling evidence can be provided to the contrary.

Unfortunately, if you delay reporting a problem with your repair and the school are charged, it will be treated as a separate incident of damage and we will have to pass this on by way of a repair charge and an allocation against their repair allowance.

Please assist the team by raising any issues, however small, with either the IT Services team or the iPad Administrator as soon as possible.